The Tremendous Importance of Simply Saying, “Hello!”

Far too many customers have grown to expect poor customer service.  Whether its rude employees and customer support or impersonal robotic phone system responses, customers are often shocked when they receive pleasant customer service.  In such a climate, it is clear that businesses that simply treat customers well are taking advantage of a huge opportunity. If you’ve ever personally called a credit card or cable company looking... Continue Reading →

Business Owners - 3 Signs You May Be Experiencing Burnout

Burnout is a strange phenomenon in that often a business owner doesn’t know that he or she is experiencing it until it is too late.  Owners who feel beleaguered and over stressed frequently want to sell their business and move on.  However, buyers are not so eager to accept burnout as a believable reason for why an owner wants to sell. It is the responsibility of every business owner to be on guard against potential burnout.  ... Continue Reading →

Around the Web: A Month in Summary

A recent article from Divestopedia entitled “How the Best M&A Advisors Deliver” explains the importance and value of an experienced M&A advisor in the business sale process. Maximizing value and improving how a potential buyer views a business are some of the most important factors in a sale, and also things that a good M&A advisor can help the management team work through. The author goes on to stress the importance of having an... Continue Reading →

The Top 3 Unexpected Events CEO’s May Encounter During the Selling Process

When it comes time to sell a business, not everything goes as planned.  You may be one of the lucky ones and find that selling your business is a streamlined process with only a few unexpected occurrences.  But most CEO’s looking to sell a business find they can expect the unexpected.  Let’s take a closer look at some of the top surprises CEO’s experience during the sale process. Unexpected Occurrence #1 – Surprisingly Low Bids... Continue Reading →

Do You Really Understand Your Customers?

The time you invest getting to know and understand your customers is time very well spent.  The feedback you get is gold, pure gold.  Yet, there are other reasons why this is a prudent move.  Let’s take a look at some of the key reasons you should learn more about your customers and their specific needs. Today’s world has become increasingly impersonal.  Most of us spend a shocking amount of time looking at one type of... Continue Reading →

Around the Web: A Month in Summary

A recently published article from Business.com entitled “Why Every Business Owner Needs an Exit Strategy” outlines the importance of having an exit strategy for business owners, no matter what point they are at in running their business. The author uses an analogy involving building construction: if multiple exit options are required for each floor of a multi-story commercial building in preparation for disaster, why not plan for... Continue Reading →

The Top 3 Key Factors to Consider about Earnings

Two businesses could report the same numeric value for earnings but that doesn’t always tell the whole story.  As it turns out, there is far more to earnings than may initially meet the eye.  While two businesses might have a similar sale price, that certainly doesn’t mean that they are of equal value. In order to truly understand the value of a business, we must dig deeper and look at the three key factors of earnings.  In this... Continue Reading →

The Deeper Significance of a Listing Agreement

Listing agreements are very common when it comes to selling a business.  In order to sell a business using a business broker, a listing agreement is usually required.  In this article, we will explore this essential agreement and why it is so critical. Signing a listing agreement legally authorizes the sale of a business.  The fact is that signing a listing agreement serves to represent the end of ownership, which for many... Continue Reading →

Are You Sure Your Deal is Completed?

When it comes to your deal being completed, having a signed Letter of Intent is great.  While everything may seem as though it is moving along just fine, it is vital to remember that the deal isn’t done until many boxes have been checked. The due diligence process should never be overlooked.  It is during due diligence that a buyer truly decides whether or not to move forward with a given deal.  Depending on what is... Continue Reading →

Around the Web: A Month in Summary

A recent article published by Divestopedia entitled “The Only Valuation Method that Really Matters” explains the best method to use to value a business: the Business Buyer Valuation Method. While there are certainly other valuation methods, the author suggests that this one is the best and will bring you close to what a buyer is actually willing to pay. Steps like determining who the most likely buyer is for your business and how... Continue Reading →

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